FAQ

May we help?

Do you have questions about sizes and fits of the different styles? Or would you like to get more information about your delivery, return or revocation?

Write us an e-mail or simply give us a call.

We are happy to answer personally on the phone or by email from Monday to Friday 11.00-17.00 o’clock:

 

E-mail: help@antoniazander.com

 

phone: +49 (0)89 44454703

 

We look forward to helping you!

Question Finding the right size?
AnswerSizes may vary by style and fit.

To help you choose the right size, on the product pages for each model you will find an individual size chart with the most important measurements (chest measurement, length, sleeve length…) and additionally a few key points on size & fit, to inform you about how the style fits and whether it is smaller or larger than the clothing size.

Question Are the colours shown the same as on the screen?
AnswerColours play an important part in our work and we try to display them as real as possible. However, because each monitor is different, we cannot guarantee that the colours on your screen will be true to the original. 

If you are not sure which colour to choose, please contact us!

Question Why create my personal customer account?
AnswerBy registering, you can: 

 

  • track the status of your order and view your purchases.
  • save your address and credit card details to make shopping easier.
  • manage your account information, address and email settings.
  • save your favourite styles in a Wishlist 

 

All you need to do is click on REGISTER, enter your name and email address, choose a personal password and confirm it.

Question Is my data safe?
AnswerWe use SSL to ensure secure shopping. This encrypts and protects the data that you transmit via the Internet. 
Question Which payment methods do I use?
AnswerYou can choose one of the following payment methods: 

 

Credit cards: 

 

AMEX, VISA or MASTERCARD. 

 

PayPal

If you choose this payment method, you will be forwarded to PayPal. Once the required data has been entered you will be returned to our shop to complete the order.

 

SOFORT ÜBERWEISUNG (Immediate bank transfer)

Immediately payable. Selecting this method of payment, you will be forwarded to Sofort Überweisung. 

Question How long will it take to receive the ordered goods?
AnswerOrders are generally dispatched within one to two working days after receipt of payment.

If, against expectation, a piece of your order is out of stock, we will contact you immediately!

Delivery times with standard service in EU countries are generally 3 – 4 working days.

Question May the delivery address differ from the billing address?
AnswerYour order can be delivered almost anywhere. However, for security reasons, we do not deliver to P.O. boxes or packing stations.
Question Which shipping costs are applicable?
AnswerUsually we ship with UPS, to Switzerland and non-EU countries your goods will be shipped by a freight forwarder

 

Germany:

 

Standard (1-4 working days): € 10,-

Express (1 – 2 working days): € 20,- 

 

Austria: 

 

Standard (1-4 working days): € 15,-

Express (1 – 2 working days): € 35,- 

 

Other EU countries:

 

Standard (1-4 working days): € 25,-

Express: on request

 

Deliveries to Liechtenstein and Switzerland:

 

Standard (2 – 4 working days): € 25,- 

Express (1 – 2 working days): € 45,-

 

If the value of the goods exceeds € 1.000,-, export documents must be issued. In addition to the delivery costs € 45,- will be charged for the handling. 

 

Deliveries to USA, Canada, Australia:

 

Express: € 75,-

On Shipments to non-EU countries additional duties, taxes and fees can apply. Please contact the relevant authorities for details. 

Question What is the time I can return (revoke) or exchange my order?
AnswerYou can return all or part of your order within 14 days of receipt.

 

For this purpose, please send us a corresponding revocation (sample revocation form) within this period to help@antoniazander.com or by mail to: Antonia Zander, Breisacher Strasse 10, 81667 Munich, Germany

 

The return must arrive within 14 days after your withdrawal. 

You shall bear the costs for the return.

Return your parcel to us insured and with tracking number.

 

Once we have received the goods, they will be checked and the purchase price, including the original shipping costs, will be refunded within 15 days using the payment method used when purchasing.

 

In case you have chosen a shipping option different from STANDARD, no shipping refund will be made.

 

If you would like to have an exchange, please send us an email with the corresponding details (article/colour/size) to help@antoniazander.de or call us on +49 (0)89 44454703.

 

We kindly ask for your understanding that we can only accept new, faultless and originally labelled goods.

Question Are there any unanswered questions?
AnswerWe look forward to helping you by telephone or e-mail!

We would also like to draw your attention to our General Terms and Conditions and Privacy Policy!

Thank you for your personal message, suggestions for improvement, criticism or praise!