Consumer Information
CONSUMER INFORMATION
(Status: August 2026)
1. Supplier
Antonia Zander
Wörthstraße 18a
81667 Munich
Germany
Email: orders@antoniazander.com
Phone: +49 89 44454703
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer.
By placing an order, you submit a binding offer to purchase the products in your shopping cart. The contract is concluded upon order confirmation by email or dispatch of the goods.
3. Contract Language & Contract Text
The contract language is German.
You may review and correct your order details before submitting your order. After completing your order, you will receive the order details by email.
4. Prices & Shipping Costs
All prices include statutory VAT where applicable.
Any applicable shipping costs are displayed separately during the ordering process before the order is submitted.
For deliveries outside the European Union, additional customs duties, taxes or import charges may apply. These charges are payable by the customer to the relevant customs or tax authorities.
5. Delivery
Delivery is made to the address provided during checkout.
Information regarding delivery times, shipping methods and shipping costs can be found on our Shipping & Returns page and, where applicable, on the respective product page.
6. Payment Methods
The payment methods currently available are displayed during the checkout process.
The applicable payment terms depend on the payment method selected and are shown before the order is submitted.
7. Right of Withdrawal
Consumers generally have a statutory right of withdrawal within 14 days.
Details regarding the right of withdrawal, the withdrawal period, its exercise, its legal consequences and any statutory exclusions can be found on our Right of Withdrawal page.
8. Return Costs
When exercising the statutory right of withdrawal, the consumer bears the direct cost of returning the goods, unless otherwise agreed.
This does not affect statutory rights in the event of defective or incorrectly supplied goods.
9. Warranty
Statutory warranty rights apply.
10. Consumer Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
